Refund and Return Policy

This Refund and Return Policy explains how returns, exchanges, cancellations, and refunds work for orders placed on this website (the “Site”). It applies to all orders placed through the Site. By placing an order, you agree to this Policy. Please read it before you complete your purchase.

This Policy does not limit any rights you may have under applicable law. Where federal, state, or local law gives you greater rights than this Policy, we honor those rights.

1. Summary of Key Terms

• Return window: 30 calendar days from the date of delivery.
• Condition: items must be unworn, unused, unaltered, and returned in their original packaging with all tags, certificates, and accessories.
• Refund method: refunds are issued to the original payment method.
• Refund timing: 5-10 business days after we approve your return.
• Return shipping: paid by you, except when the item arrived damaged, defective, or incorrect.
• Original shipping charges: non-refundable, except for damaged, defective, or incorrect items.
• Not returnable: personalized, engraved, or made-to-order items; final-sale items; gift cards; opened hygiene-sensitive items; and items damaged after delivery.
• Exchanges: handled by returning the original item and placing a new order, subject to availability.
• Restocking fees: none for returns that meet the requirements of this Policy.

2. Return Window

You may request a return within 30 calendar days of the delivery date shown by the carrier’s tracking information.

Returns requested after this window may be refused. At our discretion, we may accept a late return and issue store credit instead of a refund.

If your order was delivered in multiple shipments, the return window runs from the delivery date of each shipment.

3. Condition of Returned Items

To be eligible for a refund, an item must be:

• unworn, unused, and not altered, resized, repaired, or cleaned by any third party;
• free of scratches, dents, chips, stretched chains, missing stones, or other signs of wear;
• free of residue from perfume, lotion, makeup, hair products, or cleaning agents;
• returned in its original packaging, including boxes, pouches, tags, certificates, inserts, and any free gifts or promotional items included with the order; and
• accompanied by proof of purchase, such as your order number or order confirmation.

Items that do not meet these requirements may be refused, or may be subject to a deduction reflecting the reduction in value. If we refuse a return, we will contact you and, where practical, return the item to you at your cost.

4. Items That Cannot Be Returned

The following items are not eligible for return or refund, except where they arrive damaged, defective, or incorrect:

• personalized, engraved, monogrammed, or made-to-order items;
• final-sale, clearance, or otherwise marked non-returnable items;
• gift cards and digital gift certificates;
• hygiene-sensitive items, such as pierced earrings, once the hygiene seal or packaging has been opened;
• items that have been damaged, lost, or misused after delivery, including damage from accident, improper care, or normal wear and tear; and
• items returned without proof of purchase or that were not purchased from the Site.

5. How to Start a Return

To start a return, contact us using the contact details published on the Site, such as the email address or contact form shown in the site footer or on our contact page. Please include:

• your order number;
• the item or items you wish to return; and
• the reason for the return.

We will confirm whether your item is eligible and provide you with return instructions and the return address. Please do not send items back before receiving our instructions, as returns sent without authorization may be refused.

We recommend using a tracked and insured shipping method for returns. We are not responsible for return shipments that are lost, delayed, or damaged in transit.

6. Return Shipping Costs

You are responsible for the cost of shipping a return back to us, except when the item arrived damaged, defective, or incorrect. In those cases, we will cover the cost of return shipping or provide another reasonable solution.

Original shipping and handling charges are non-refundable, except for damaged, defective, or incorrect items. If you refuse delivery, or if a shipment is returned to us as undeliverable or unclaimed, we may deduct the original shipping charges and any return-to-sender fees from your refund.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 calendar days of delivery. Include your order number and clear photographs or a short video showing the issue.

Once we confirm the problem, we will, at your choice and subject to availability, arrange one of the following at no cost to you:

• a replacement item;
• an exchange for another item of equal or comparable value; or
• a full refund, including original shipping charges and reasonable return shipping costs.

For hygiene-sensitive items, we may ask you not to return the item and may instead issue a replacement or refund directly.

8. Refunds

Once we receive your return, we will inspect it and notify you of our decision within 5 business days of receipt.

If your return is approved, we will issue your refund to the original payment method within 5-10 business days after approval. Depending on your bank or card issuer, it may take an additional one to two billing cycles for the refund to appear on your statement.

Additional refund details:

• refunds are issued in the same currency used for the original purchase;
• any currency conversion differences, foreign transaction fees, or similar charges applied by your bank or payment provider are not refunded by us;
• if the original purchase was paid partly or entirely with a gift card or store credit, the corresponding portion of the refund will be issued as store credit; and
• if we cannot issue a refund to the original payment method for technical reasons, we may issue store credit in the same amount.

9. Exchanges

We do not provide direct exchanges for all items. To exchange an item, please return the original item in accordance with this Policy and place a new order for the item you want. Availability of the replacement item is not guaranteed.

If an item arrived damaged, defective, or incorrect, we will handle the replacement directly as described in Section 7.

10. Order Cancellations and Changes

You may request to cancel or change your order before it enters processing or ships by contacting us using the contact details published on the Site. We will make reasonable efforts to accommodate your request, but we cannot guarantee changes once an order has entered processing.

Once an order has shipped, it cannot be cancelled. You may return the item in accordance with this Policy after it is delivered.

If we are unable to ship your order within the time stated on the Site or at checkout, or within 30 days if no time is stated, we will notify you and offer you the choice of either:

• waiting for a new shipment date, which we will provide; or
• cancelling your order and receiving a full refund.

Refunds for cancelled orders will be issued within the timeframe required by applicable law, and in no case later than the period required by the Federal Trade Commission’s Mail, Internet, or Telephone Order Merchandise Rule. In general, refunds are issued within 7 business days for orders paid by cash, check, or money order, and within one billing cycle for orders paid by credit card.

11. Undeliverable, Lost, or Missing Packages

If tracking shows your package as delivered but you did not receive it, please contact us within 7 calendar days of the delivery scan. We will help you open an investigation or claim with the carrier.

If a package is returned to us as undeliverable because of an incorrect or incomplete address, a failure to collect the package, or a refusal of delivery, we will contact you to arrange reshipment. Reshipment may require an additional shipping payment. If you prefer a refund, we will refund the cost of the items, less original shipping charges and any return-to-sender fees.

12. Restocking Fees

We do not charge a restocking fee for returns that meet the requirements of this Policy.

13. Returns of Gift Orders

If you received an item as a gift, you may be able to return it if it meets the requirements of this Policy. Because we process refunds to the original payment method, gift returns are normally refunded as store credit. Please contact us for instructions before sending the item back.

14. International Orders

If your order was shipped outside the United States, the following applies:

• customs duties, import taxes, and brokerage or handling fees charged by your country are not refundable by us;
• return shipping costs may be higher than for domestic orders, and you are responsible for those costs unless the item arrived damaged, defective, or incorrect;
• return shipments must be clearly marked as returned merchandise on any customs documentation; and
• we may be unable to refund duties or taxes that were paid to your government or to a customs broker.

15. Fraud, Abuse, and Repeated Returns

We reserve the right to refuse a return or refund, to charge the original payment method, or to close an account if we reasonably believe that a return, refund, or chargeback request is fraudulent or abusive. This includes, for example, returning items that show signs of use or wear, returning an item that was not purchased from us, or repeatedly returning items in violation of this Policy.

16. Your Legal Rights

This Policy describes our standard return and refund practices. It does not limit any rights you may have under applicable federal, state, or local law.

Some states require retailers to provide refunds, exchanges, or store credit in certain circumstances, including when a return policy was not clearly disclosed before purchase, when goods are defective, or when goods were misrepresented. If the law in your state gives you rights that are greater than the rights described in this Policy, we will honor those rights. Nothing in this Policy is intended to waive any right that cannot legally be waived.

17. Changes to This Policy

We may update this Policy from time to time to reflect changes in our practices or in applicable law. The version of this Policy in effect at the time you place your order will apply to that order. Any changes will apply to orders placed after the updated Policy is posted on the Site.

This Policy should be read together with our Terms of Service, Privacy Policy, and Shipping Policy, which are also available on the Site.

18. Contact Us

To request a return, ask about an exchange, check the status of a refund, or ask any question about this Policy, please contact us using the contact details published on the Site, including the email address or contact form shown in the site footer or on our contact page. Please include your order number so that we can help you as quickly as possible.